Refund Policy
At Flor De Lux, we take pride in crafting and delivering exquisite floral arrangements that are made to order with careful attention to detail.
Due to the personalized nature of our products, we have a strict no refund policy in place.
Once an order is placed and payment is received, it is considered final and non-refundable.
Our skilled floral artisans immediately begin the process of handcrafting your unique arrangement, selecting the freshest blooms and materials to ensure the highest quality and aesthetic appeal.
We understand that circumstances may arise where you might need to modify or cancel your order. However, since our products are made specifically for you, we are unable to offer refunds or exchanges for any cancellations made from the time of purchase.
We encourage you to review your order carefully before confirming it, ensuring that all details, such as the desired floral selection, size, colors, and delivery information, are accurate. Should you have any questions or require assistance, our dedicated customer support team is here to help.
Exceptions to this policy will only be considered in the following cases:
1. If a mistake or error is made on our part during the fulfillment of your order, resulting in a significant deviation from your original specifications.
2. If your order is damaged during transit, making it unsuitable for presentation or enjoyment.
In such cases, please contact our customer support team within 24 hours of receiving your order, providing us with the necessary details and supporting evidence (such as photographs). We will review your claim promptly and, if valid, take appropriate action, which may include offering a replacement arrangement or a store credit.
We appreciate your understanding of our no refund policy, as it allows us to maintain the highest standards of craftsmanship and customer satisfaction. Our goal is to provide you with a truly unique and memorable floral experience, and we are committed to ensuring your happiness with our products.
Thank you for choosing Flor De Lux for your floral needs.
We look forward to creating a beautiful and personalized arrangement that exceeds your expectations.